Security · Maintenance
A security system only protects if it works. We maintain your fire protection, video surveillance, intruder alarm and access control installations with an in-house CMMS, and you see everything from your customer portal.
Security system maintenance
Thanks to our technical expertise and our R&D&I Division, we do not just design and install security systems: we also maintain them and make sure installations comply with current regulations.
And because we are also a software company, we manage maintenance with a CMMS we developed ourselves: every request, inspection and job report is recorded, and you can check it in real time from your customer portal.
Services
Two sides of the same service, managed in the same tool.
Scheduled periodic inspections to check that the system works and anticipate faults.
The repair when something fails: we diagnose the problem and manage its resolution.
Scope
Inspections at RIPCI intervals (RD 513/2017) for detection, alarm and suppression, with their report and certificate.
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Condition of cameras and recorders, camera views and recording within retention periods.
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In-house CMMS
Our computerised maintenance management system (CMMS) brings together in a single database the inventory, requests, inspections, job reports, materials and regulatory documentation for your installations.
When the technician closes their job report on the phone, the status of the request or inspection is updated, and the report is ready to be reviewed and sent without retyping the data.
Prioritised requests Normal or urgent, with their status cycle and a history of who changed what and when.
Logged times Response and resolution time for each request, in working hours.
Inspection templates Checklists by installation type and item family, with standardised anomalies.
Schedule from the contract Inspections for the whole period are generated automatically, with no duplicates.
Technician app Job reports, preventive checklist, materials, photos and the client's signature on the phone.
Geolocation Each action on the job report (start, pause, signature, closure) is placed on the map.
Tamper-evident reports PDF with a SHA-256 hash that makes it possible to verify that the document has not been altered.
Reports and certificates Generated when inspections are completed and sent by email.
Customer portal
Each client has access to their own portal, with user accounts for their staff and two-factor authentication available. From it you can:
You also receive the job reports for each visit by email and, if you enable it, every change in the status of your requests.
Explore the CMMS and customer portal
Regulations
Minimum maintenance programmes every three and six months, every year and every five years; annual and five-yearly operations by an authorised maintenance company. Periodic inspection by an inspection body.
Equipment matching the system's security grade. Installation and maintenance of systems connected to an alarm receiving centre by an authorised security company.
Recording that allows images to be erased within a maximum of one month, and a visible, up-to-date information sign.
Access logs with minimal data and viewing restricted to authorised persons.
Indicative summary: the obligations are defined by the text of each regulation.
Methodology
We enter the installation's systems and equipment into the CMMS with their documentation.
Inspection schedule generated from the contract, in line with the regulations for each system.
The technician follows the checklist on the phone and records the result item by item.
Signed job report, inspection report and certificate, sent by email and available in your customer portal.
Anomalies and faults become requests with priority and tracking.
Security systems
Frequently asked questions
Preventive maintenance consists of scheduled periodic inspections to check that the system works and anticipate faults. Corrective maintenance is the repair when something fails: we diagnose the problem and manage the repair.
Yes. The Spanish Fire Protection Installations Regulation (RD 513/2017) sets minimum maintenance programmes with operations every three and six months, every year and every five years. We explain it in detail in fire protection.
You can log the request yourself from your customer portal, or report it by phone or email. Urgent requests are instantly notified to the designated members of our team by email and Telegram, and at weekends also by SMS.
The work order report as a PDF, with a description of the work done, materials, photos and your staff member's signature, which is emailed to you and stored in your customer portal. When preventive inspections are completed, the inspection report and certificate are also issued.
Yes. The CMMS records the response time and resolution time for each request, and in your customer portal you can follow the status and jobs for each one.
Yes. We start with an inspection of the installation's condition and documentation, enter its inventory into the CMMS and from there propose a maintenance plan and, if needed, the necessary improvements.
We inspect your installation, enter it into our CMMS and propose a maintenance plan in line with the regulations.
